OneLineDesign.net was established in 2001 when a group of technical contractors from the Austin, Texas area decided to together and share their expertise and offer high quality service and support at an affordable rate.

Mike Young's software experience ranges from and is not limited to computer and networking technical support, installation, custom configuration, development, system images, system backups, file backups, storage, offsite storage, data recovery, and use for most of multiple computer related applications use as well as extensive knowledge on the applications that are utilized with an Internet browser.

Our Hardware experience ranges from technical support, custom configurations, troubleshooting, installation, upgrades, networking using routers, switches, modems, and much much more.

Contact Mike if you have any comments or questions about produces and services that we may offer.

Do keep in mind that the computer industry and software industry have  never ending possibilities and the abilities of OneLineDesign.net are well beyond those listed below. As the industry changes with new products and services, Mike incorporates those standards into OneLineDesign.net to provide you with the latest technology available to date.

Mike Young
21222 Byerly Turk Drive
Pflugerville, TX 78660
mike@onelinedesign.net
Phone: (512) 633- 5714


Objective:
The objective for inquiring a position within your company would be to locate a
challenging and rewarding position involving IT or MIS related systems which would
include supporting Windows desktop systems, Windows Servers, Telecom systems,
hand held devices (Blackberry) and Remote Connections utilizing Windows Active
Directory Services. With my on the professional experience I am able to contribute
several years of experience that can be beneficial within your environment.

Computer Skills:
My computer skills started out in the US Navy then expanded to Dell computers as a
telephone support technician. From there I was moved to the new products queue,
trained for a Group Leader position then as a Level 2 Technician. I joined the Training
Department to train new support representatives on the process and procedures for
troubleshooting hardware and software issues. Afterwards I began working for
FundsXpress Financial Network as a Media/Training specialist where I developed
multimedia presentations and training applications. I then joined the MIS department
were I am now currently the Lead Windows Systems Administrator supporting multiple
desktop and server computer systems and various Windows related applications.

Software:
Windows 3.x/95/98/2000/XP/Vista, Windows NT Server/2000/2003/Longhorn Server,
Exchange Server, SQL Server, Blackberry Server, All versions of Microsoft Office,
Microsoft Outlook, Adobe Photoshop, Adobe Acrobat, Internet Explorer, Symantec
Antivirus Enterprise Edition, Trend Office Scan and Trend Server Protect, GFI Mail
Essentials, Right Now E-Service, Front Page, Dream Weaver, WS FTP Pro, EZ Scan,
Avaya, Goldmine (CRM), OTRS (CRM), Microsoft SharePoint Services, Windows Update
Services (WSUS), Microsoft MOM, Double Take replication software.

Networking: TCP/IP, POP3, SMTP, FTP, LAN, VLAN, VPN, Wireless

Work Experience:

FundsXpress Financial Network Austin, TX
Lead Windows System Administrator
• Manage the Windows Systems Administration group to assign and complete daily tasks,
schedule vacations and personal time off
• Manage all Windows Systems related support for servers in production, development and
laptop, desktop systems
• Control Inventory for hardware and software applications
• Direct contact with Dell, Microsoft, CDW, Apollo, IBM, Altex to order hardware and
software with Net 30 or direct payments
• 24/7 support on call rotation
• Lead Exchange Administrator controlling the front end servers (OWA) and backend
servers (stores)
• Wireless network intrusion detection
• Setup and implement disaster recovery plan for production servers at an off site location
• Administrate Right Now (Incident tracking system)
• Administrate OTRS (Incident tracking system)
• Administrate Black Berry server (Handheld communications)
• Daily tape backup system
• Event log maintained and errors reduced by troubleshooting techniques
• Buildup and maintain Microsoft based servers to include Windows 2000, 2003 Server,
SQL Servers, Blackberry Servers as well as SPAM and Antivirus servers.
• Support Telecommunications (Avaya phone system)
• Desktop support for over 150 work stations
• Maintain desktop and laptop software images (Archival purposes)
• Network Configuration and installation
• Develop and maintain multiple SQL driven Asset databases

Media Specialist / Web Training Coordinator -  Training
• Train customers on use of Microsoft applications
• Develop hands on training sessions
• Produce digital videos for marketing presentations
• Produce multimedia driven presentations for internal use -  meetings
• Develop and maintain training (Access/SQL) database for purposes of tracking
• Pull reports and analyze student information
• Develop static training materials for financial institutions
• Develop dynamic web based training programs for multiple products
• Update training programs with new releases
• Track training programs for content/usage
• Produce and develop streamline videos for the intranet / internet
• Maintain External Support Site for end users (over 350 branches)
• Maintain Intranet for internal users (internal support for company)
• Maintain multiple financial institution web sites (over 300 websites)
• Develop custom Internet Explorer package for company release
• Maintain training systems, classrooms, LCD projectors
• Develop training images (Operating system - installed software)
• Administrate Right Now eService support system
• Graphic development and manipulation
• Assist with Portal development team on web related materials
• Register websites into search engines

Dell Computer Corporation Round Rock, TX
Sales Support Specialist - Sales Operations
• Maintain HSB Help Desk web site
• Develop web based training materials for all current systems
• Phone Support for the sales group

VTF Trainer -  Training Department
• Train new hire classes to troubleshoot Dell computers
• Train Nashville technical support managers / trainers
• Train operating systems (Windows 95- 98, NT, Windows 2000)
• Train remedial classes
• Develop and revise training curriculum
• Develop and maintain training computer images
• Develop reports, analyze data, and log events into database
• Train students on internal software
• Assist in creating CBT's for Technical Support


Senior CSD Technician -  Technical Support
• Technical support for new computer products queue
• NT Queue -  Group NT / network advisor
• Backup Leading Technician / Backup Group Leader
• Group activity coordinator
• 4 Leadership Awards
• Trained group in MCP (Windows 98)

Spare Parts Sales Rep -  Sales Department
• Complete sales orders, exchanges, returns of new and used parts
• Maintain sales report

United Stated Navy Pearl Harbor, HI
3rd Class Petty Officer -  Patternmaker


References
References are available upon request.